Privacy & Cookie Policy

Let’s Clean (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data transparently and securely.

This policy explains how we collect, use and protect your personal data when you visit our website, contact us, or use our services.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are

Let’s Clean

West Sussex, United Kingdom

Phone: 07940 503 520

Email: Hello@letscleanltd.co.uk

We are the data controller responsible for your personal data.

2. Information We Collect

We may collect the following:

Information You Provide

• Name

• Email address

• Telephone number

• Property address (for quotation purposes)

• Booking information

• Communication history

Automatically Collected Information

When you visit our website, we may collect:

• IP address

• Device type and browser

• Pages visited

• Time spent on site

• Referring website

• Advertising interactions

This information may be collected via cookies and tracking technologies.

3. How We Use Your Information

We use your information to:

• Respond to enquiries

• Provide quotations

• Schedule and deliver cleaning services

• Manage bookings and invoicing

• Improve our website

• Measure marketing performance

• Show relevant advertising

• Comply with legal obligations

We do not sell your personal data.

4. Marketing & Advertising

We use the following tools:

Google Analytics

Used to understand how visitors use our website.

This helps us improve content and user experience.

Google may process data in accordance with its own privacy policy.

Google Ads

We may use Google Ads conversion tracking and remarketing.

This means:

• Visitors may see Let’s Clean adverts on other websites

• Cookies track whether you completed certain actions (e.g., submitting a contact form)

• Data is used to measure advertising performance

Meta (Facebook) Pixel

We use the Meta Pixel to:

• Measure advertising effectiveness

• Show relevant ads on Facebook and Instagram

• Track website actions after viewing ads

Meta may use cookies and tracking technologies to link website activity to user accounts.

5. Lawful Basis for Processing

We rely on:

• Consent – for analytics and advertising cookies

• Contract – when providing services

• Legitimate Interest – to respond to enquiries and improve services

• Legal Obligation – for tax and accounting

Advertising and analytics tracking are only activated after consent via our cookie banner.

6. Data Retention

We retain data only as long as necessary:

• Enquiry data – up to 12 months

• Customer records – up to 6 years

• Analytics data – as defined by Google and Meta retention policies

7. Sharing Your Information

We may share data with:

• Squarespace (website hosting)

• Google (Analytics & Ads)

• Meta Platforms

• Email service providers

• Accountants and advisers

Some providers may process data outside the UK. Where this occurs, appropriate safeguards are used.

8. International Transfers

Some third-party providers (including Google and Meta) may process data outside the UK.

Data transfers are protected using:

• Standard Contractual Clauses

• Adequacy decisions

• Additional safeguards where required

9. Your Rights

Under UK GDPR, you have the right to:

• Access your data

• Correct inaccurate data

• Request deletion

• Restrict processing

• Object to processing

• Withdraw consent at any time

• Lodge a complaint with the ICO

ICO: https://ico.org.uk

10. Security

We implement appropriate technical and organisational measures to protect personal data.

However, no online transmission is ever completely secure.

Cookie Policy

What Are Cookies?

Cookies are small files stored on your device when you visit a website.

They help websites function, remember preferences and measure performance.

Types of Cookies We Use

Essential Cookies

Required for basic website functionality.

Analytics Cookies

Used by Google Analytics to collect anonymous usage data.

Advertising & Marketing Cookies

Used by:

• Google Ads

• Meta Pixel

These cookies:

• Track website activity

• Measure ad performance

• Enable remarketing

• Help display relevant advertisements

Advertising cookies may track browsing behaviour across websites.

Managing Cookies

When you first visit our website, you will be asked to accept or manage cookies.

You can:

• Accept all cookies

• Reject non-essential cookies

• Adjust preferences

You can also manage cookies in your browser settings.

Changes to This Policy

We may update this Privacy & Cookie Policy from time to time.

The latest version will always be available on this page.

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